Creators found negative LINE sticker sales value in their report. This is what actually happen.

Friday June 9th, 2017

LINE creators often find negative LINE sticker sales value in their sales report. One of the reason was that users demanded a refund of their purchase. What can you do if this happens to you?

LINE had released an official statement regarding negative LINE sticker sales value, which happens very often. It happened due to customer refund from Google Play which recorded as a negative amount on creators’ sales report page. There was an indication that refund can also happen on Apple iTunes store. However, this is never mentioned in LINE official statement.

Carding or credit card fraud also another reason for a negative LINE sticker sales value record. LINE is regularly scanning and blocked accounts which selling Line stickers and Line coins with markup price. These accounts allow users not to have to buy directly from LINE.

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If your sticker sales came from these restricted accounts, then you will see negative sales value on your sales report because LINE will remove all stickers purchased through those accounts.

Fortunately, this negative LINE sticker sales value will not affect your total sales. The negative value will never bigger than your actual total sales. It just meant to deduct a purchase from a restricted account or refund process, to zero.

The bad news is there is nothing you can do about it. If there are negative LINE sticker sales value on your sales report dashboard, just consider it as bad luck.